Call Center (Android)

How do I enable Call Center?

To enable Caller Center, navigate to the Settings page of the app and enable the Call Center option. Call Center is ON by default.

What is Call Center?

Call center is what Robo Shield uses to identify who is calling your cell phone whether it is a telemarketer, debt collector, scammer, or even an old friend. When this option is enabled, the name (if available) and phone number will be displayed. There are two different types of call center that Robo Shield uses which is Pre-call Center and Post Call Center.

Pre-Call Center is a colored screen (green, grey, or red) that appears with the number, and name (if available) when your phone is receiving an incoming call from a number not listed in your contacts. This also gives an option to block the number directly.

Post-Call Center is seen after a phone call is missed. The name (if available), the number is displayed with the option to block the number, file a complaint, or view the history of the caller. Also, post-call center displays how many blocks, complaints, and lookups a number has.

Difference in Colors

Green: For callers not stored in your contacts and not known to be telemarketers or debt collectors

Grey: For callers who are telemarketers or collections that are on the Robo Shield list of reported offenders

Red: Known scammers, calls from these numbers will be automatically blocked if Scam Blocking is enabled, before reaching the user. A notification will alert the user that a scammer has been blocked.

*Call Center is not available for all products or carriers.

**Real-time Caller ID requires a network connection. 

How do I disable Call Center?

To disable the Call Center, navigate to the Settings page of the app and disable Basic Caller Information.

Call Center is ON by default and can only be disabled with a paid subscription.

How can I close the Call Center window?

To close the Call Center window, tap on the 'X' button at the top right corner of the Call Center window. This will remove it from your smart phone's screen until another inbound call occurs.

How do I move the Call Center window?

In order to move the Call Center window on your smart phone screen, hold your finger down on the Call Center window. Then you may move the Call Center window up or down on the smart phone's screen.  When you release your finger, the Call Center window will be locked in the new location. The Call Center window will now appear in this location for all future calls but can be moved again if necessary.

Why is Call Center not working?

Please make sure you have an active 3G, 4G, or Wi-Fi connection at the time of the call. Caller ID required a simultaneous voice and data connection. If you are on a CDMA (e.g. Sprint, Verizon) network you will have to be connected to 4G or Wi-Fi.

*Caller ID is not available for every product or carrier



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