How do I lookup a number from my phone's call log?
Locate the number you would like to look up in your native call log, then select the info icon
Press and hold your finger on the phone number to copy. Launch Robo Shield and paste the number in lookup search bar.
How do I lookup a number?
To look up a phone number within the app, navigate to the Lookup section in the app. Enter a valid 10-digit phone number in the search bar. Then select You can also copy and paste a phone number from your call log into the search bar to display additional information.
Can Robo Shield lookup Private, Restricted, Unknown, or Anonymous callers?
Robo Shield cannot lookup Private, Restricted, Unknown, or Anonymous callers if they are coming in without a phone number attached to them. There is currently no way to identify a caller without a valid, ten-digit phone number.
Why do certain numbers not display a name when I attempt a Number Lookup?
Some numbers have their information withheld by their carrier or owner. If name information is not available, Robo Shield will provide additional geographic information, when available.
How do I lookup up a number using the Home Screen extension widget?
The Home Screen extension widget is a widget that performs a lookup of the last number that was copied to your clipboard.
- Locate the number you would like to look up in your native call log, then select the info icon
- Press and hold your finger on the phone number to copy it to your clipboard. Then, navigate to the home screen widget to lookup the number. (furthest ‘home’ screen to the left on your device. (New users may need to ‘add’ the widget before it’s available)
- ‘Tapping’ the widget will direct you to the app where you can block, file a report, or approve the number.
What is 3D touch and how do I use it? 3D touch is a feature that is only available if you are using an iPhone 6S or later device. To launch 3D touch, press and hold your finger firmly on the Robo Shield icon.
The widget will perform a lookup of the number that was last copied to your clipboard.
From there, you have the option to Block, Lookup, or Approve the number. You can also Share the app.